And yes, it is important!
We have done numerous reports on horrific incidents involving unmarked taxis. We at Women on Wheels have always been a huge supporter of Uber, even if some people disagreed. I do not understand how someone cannot be a supporter of Uber. In my experience it has been efficient, safe and reliable. All the things I look for in a taxi service. If you have had a different experience, then you need to report it. The problem is, so many people complain but don’t do anything about it. On the odd occasion where I have had a negative Uber experience, I complained and something was done about it. You have no excuse now, here is how you rate an Uber driver:
5 stars: This was a good trip. The driver was approachable, helpful and the car was presentable. You reached your destination on time and were able to sit back and relax. Overall it was a seamless experience and you left in a good mood.
3 stars: This was an average trip. You experienced one of the following” the driver was unpleasant to be on a trip with, the car was not presentable, or the driver got lost. Overall experience was not a good experience.
1 star: This was a terrible trip. Everything was wrong with this trip. The driver was rude and the vehicle was not in a good condition. Estimated time of arrival was missed and the driver was not able to follow the GPS correctly.
SIX STAR DRIVERS: This is something I often do when I have experienced a driver who was just superb. If a driver has gone above and beyond or the service was really amazing please rate them a 5 star and then write a comment letting Uber know about your experience. You can even share or tag @Uber_RSA #UberHeroes
There is a reason for this rating system…it is to ensure the best service possible. So if you have any problems, complain! And if you experience wonderful service, share it!